Medieval Crockery Hire   Quote Total: £0  
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  Frequently Asked Question  
1Hire Details
1.3Booking – For the booking to be secured, the Order Confirmation needs to be signed, and a deposit of 25% of the total value needs to be paid. The final payment needs to be made by cheque 5 working days before the event, or cash on delivery if agreed in advance.
1.4Cleaning – All items, and especially wooden spoons, should be thoroughly dry before sealing in crates. No industrial chemicals should be used for Pewter items.
1.5If goods are returned unclean, we will charge £1.00 per item. Please ensure it is clean.
1.6Failure to return goods when contractually or verbally agreed will make the hirer liable for all lost income on subsequent hires
2Delivery and Collection
2.1Address Details – A valid UK postcode is required for all deliveries. If the delivery or collection point is not a commercial address, we will require specific directions and/or a map. Delivery time is only an approximate indication.
2.2Agreed Times – If the goods cannot be delivered or collected, we will make a charge of £40 per hour from the agreed time on the Order Confirmation.
2.4Multiple Date Orders - We reserve the right to collect and return goods within an multiple date order unless a deposit has been paid.
4Courier Deliveries
4.1Packaging – Goods should be returned in the same the same crates and packaging as supplied. If good are not re-packed we will levy a 10% surcharge on the hire value.
4.2Delivery Point - we should be advised if the delivery point is: • Not on the ground floor, unless a suitable lift is available. • Further than 10 metres of a free parking delivery point.
5Delivery and Collection – Pallet Deliveries Only
5.1Address Details – The delivery or collection will need to be a commercial address or with with easy access for a 7.5 tonne lorry.
5.2Agreed Times – The delivery bay will need to be staffed 9-5 Mon to Friday to accept deliveries.
5.3Packaging – Goods must be packed in the same condition as they arrived. Failure to do so will result in the hirer being liable for the full cost of any damage or loss in transit. The crates must be firmly and properly secured to the pallet base by shrink-wrap, fibre or steal banding, chains, or any other appropriate means. Crates should not be stacked more than 3 high in any circumstance.
6.1If the event is cancelled after the contract is signed, we are under no obligation to return the deposit. We will however be as accommodating as possible, and will return a deposit in full or part depending on the cancellation circumstances and period from hire date.
7.1Damage or Injury - We hold no responsibility whatsoever for damage or injury caused by any of our goods, however caused.
7.2If we are unable to deliver the item on the agreed time and date, we will let you know immediately. We accept no responsibility for any subsequent loss of income caused by our failure to satisfy a complete order.
8.125% Deposit Payable to confirm Booking. We reserve the right to release a booking prior to a deposit being received.
8.2Balance Due 5 working days before delivery - We cannot dispatch goods without full payment unless agreed in advance, any agreed outstanding balances must be paid by within 2 working days.
8.3Cheques Made Payable to "Medieval Hire"
8.4Direct Bank Transfer to Bank: HSBC (Christchurch), Sort Code:40-17-22 / Account:51489240 / Account Name: MR J C SPRATT T/A MEDIEVALHIRE
2.3Out office hours - we cannot guarentee delivery on weekend, bank holiday, antisocial and out of office hours, although we will be as flexilbe as possible.
3Return of Medieval Items
3.1We will advise any return shortages within 5 working days of collection date.
3.2Goods will be inspected on collection, especially boxed pewter items. We reserve the right to reject collection of unclean items. Any additional return costs incurred will be charged.
3.3Lost, damaged or soiled goods that have been advised to us on before we collect will be charged to the client. If we have not been advised, we will charge at the full cleaning rate or replacement cost without exception.
1.7We have no set minimum orders, but we will sometime decline orders where the delivery logistics are not feasible for small order, or when benches and tables are hired without crockery items. In these circumstances we will offer a reduction for client collection providing stock is available.
8.3To avoid Credit Card Costs, we recomend you pay by Bank Transfer. For late payments and last minute order we will charge 3% surcharge when payment is requested and paid through paypal
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